When will I receive my Science of Meditation Report?
This research report will be available for distribution around the same time the iom2 will ship. Approximately September/October 2017.
Last updated: August 02, 2017 07:00
Is the iom2 biofeedback device and interactive content is part of the pledge reward package
Yes, your pledge reflects that you purchased your iom2 and content through Kickstarter, and if they’d like they can purchase another one (it is the exact same offer as the one from Kickstarter)
Last updated: August 03, 2017 13:37
Is the software in the "additional software bundle" not part of the base product?
No, additional software is not a part of the base product
Last updated: August 03, 2017 13:38
What platforms is your software compatible with?
Our content is available on PC, Mac, iOS and Android. With one purchase your content will be available across all of these platforms. PC: Vista and newer MAC: 10.9 and newer iOS: version 7 and higher (iPhone 4s and iPad 3 and newer) Android: 4.1 and higher
Last updated: August 03, 2017 11:17
Is the GSR Sensor cable not part of the base product?
The GSR is not required to use the base product, it is an add on, not included in the original Kickstarter campaign as we did not hit our target goal for it.
Last updated: August 03, 2017 13:39
How is your team handling International Shipping?
We ship our products all over the world and use a third party logistics partner to handle our shipments. We are only able to label our packages as what they are. I completely understand duty and import tax and how expensive it can be however we must adhere to international import/export guidelines.
Last updated: August 03, 2017 13:54
What VR platforms are compatible with your software?
Our intent is to target all major VR platforms over time. We’re developing our VR apps in Unity, so this gives us the ability to port our titles to multiple platforms, starting with Oculus (Rift, GearVR) and then porting from there. Unity currently provides native support for Oculus, OpenVR (Vive), PlayStation VR, and Gear VR.
Last updated: June 07, 2017 14:23
I don’t have access to VR technology – is this still for me?
Yes! Our VR-enabled titles are fantastic virtual reality experiences but work great without it, directly on your mobile device or computer.
Last updated: June 07, 2017 14:23
How does this product differ from previous models offered by Wild Divine?
The iom2 combines both USB and Bluetooth connectivity in one device, allowing you to access our software from your favorite devices - from your MAC or PC to your iOS or Android mobile device. It measures both HRV and GSR (to be released after launch) and is extensible, allowing for the addition of new measurements and sensors in the future. It features a long life rechargeable battery, OLED screen, a small form factor and a sleek design. It also includes a one year warranty! Additionally, you’ll be able to access all of our new and updated software programs with a single log-in and can track your progress with our new dashboard.
Last updated: June 07, 2017 14:23
What is HRV?
Heart Rate Variability (HRV) is a measure of the variation in time between heartbeats. It has been shown through decades of research that a higher HRV correlates with an optimal, relaxed nervous system state, positive emotions, and improved health.
Last updated: June 07, 2017 14:23
Breathing, Biofeedback and your Resonance Score?
Breathing is one of the most important tools in meditation. When you breathe while using our software to clear your mind, the iom2 reads your heart rate signals and interprets them to show you how your breathing cycle can be trained to become deeper, slower and more regular. This type of “breathwork” has profound benefits to your mind and body, as well as to your mental and emotional state. Our software provides a breathing cue to match your breath to. This will help your heart rate fall into a resonant frequency we refer to as Resonance. This particular frequency is known as the strongest and most stabilizing one, and is associated with many positive changes in the body. When you are in Resonance, you can expect to feel more positive emotions, have increased intuition and focus and also recover more easily and completely from stressful situations. The breathing exercises in Unyte’s interactive content are intended to help you train your mind and body to achieve this natural state of balance as you clear your mind.
Last updated: June 07, 2017 14:23
Can this be used by children?
Yes! Our programs are used and enjoyed by many children around the world, including those in the top 5 Children’s Hospitals in the US. As per the research section on our project page, researchers have completed several scientific studies focused on the benefits of children and teens using our products.
Last updated: June 07, 2017 14:23
Will I be able to use my previous Wild Divine devices?
Your Wild Divine products will continue to work as usual however Wild Divine devices will not work with Unyte’s software. We explored the idea of trying to offer backward compatibility but it added too much complexity. We are able to offer a stable experience by standardizing the hardware. The reverse is also true. The new device will not work with Wild Divine’s software.
Last updated: August 07, 2017 09:18
Will I be able to access my previous products?
Absolutely. You can continue to use Wild Divine products and can access your products through www.wilddivine.com/user
Last updated: August 07, 2017 09:18
With the Wild Divine site gone how to I get to all of my old content?
You can access your products through www.wilddivine.com/user or through the Wild Divine support site at support.wilddivine.com
Last updated: August 07, 2017 09:19
I'm having trouble paying in the survey! :(
Pay through our own payment portal at https://payments.wilddivine.com/
If you have issues withyour Discover card (or payments in general)
For Paypal, our email is [email protected].
Last updated: September 19, 2017 16:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.